Frequently Asked Questions

Everything you need to know about keeping your home spotless.

What is the standard shipping time for new vacuum orders?

We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days within the continental US, and you will receive a tracking number as soon as your package leaves our warehouse.

Do BestVacuum products come with a warranty?

Yes, all our vacuum cleaners include a comprehensive 2-year manufacturer warranty that covers mechanical defects and motor performance to ensure your peace of mind.

What is your return policy if I am not satisfied?

We offer a 30-day 'Clean Home' guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, no questions asked.

How often should I replace the HEPA filters in my vacuum?

For optimal air quality and suction power, we recommend replacing your HEPA filters every 6 to 12 months, depending on how frequently you use your vacuum and whether you have pets.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to support international shipping to Europe and Australia in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.